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Terms of service

The current Terms OF SERVICE govern the relations between „MUZEI NA ILYUZIITE”Ltd., referred to as "illusionshop.bg”, on one part, and the Consumers of internet pages and services, placed on the site (referred to as Consumers), on the other side.


“MUZEI NA ILYUZIITE”Ltd. is a legal entity, registered in the Bulgarian Commercial Register with UIC 205856153 , with seat and management address 16 Knyaginya Mariya Luiza, city of Sofia  , e-mail address: info@illusionshop.bg, phone number: +359887979279.


Please, read entirely the published Terms of service before using the information and commercial services, provided by the Site (referred to as Services). 


The current document contains information about the activity of “illusionshop.bg” and the Terms of service, provided by “illusionshop.bg”, which govern the relations between us and each of our Consumers.


Confirmation of the Terms of service is an obligatory condition for concluding a contract between the Consumer and illusionshop.bg”


With accepting the Terms of service the Consumer is agreeing for his personal data to be processed on the grounds of the concluded contract between him and illusionshop.bg” Such personal data is a name, an email address, current address and phone number



DEFINITIONS

For the purpose of these Terms of service, the following Terms are to be understood as follows:


Site - www.illusionshop.bg and all of its subpages

Consumer -  is any natural person who acquires goods or services that are not intended to engage in commercial or professional activity and any natural person who, as a party to a contract, acts outside the scope of his trade or profession.

Terms of service - the current Terms of service which include Terms of service, cookies policy, registration and delivery rules, voluntary dispute resolution, contract return form, guarantee form and any other legally relevant information that is on the Site.

Personal data - any information about an individual which reveals his or her physical, psychological, mental, family, economic, cultural or social identity.

Goods - movable tangible property, with the exception of items sold by an action of enforcement or other measures by lawful authorities, as well as property that is abandoned or withdrawn in favor of the state and put up for sale by public authorities. Goods are also water, gas and electricity when offered for sale, packaged in a limited volume or in a certain quantity..

Sales Contract - a contract under which the Trader transmits or is obliged to transfer the ownership of goods to the Consumer and the Consumer pays or is obliged to pay the price for the goods, including contracts involving both goods and services.

Alternative Consumer Dispute Resolution- an out-of-court settlement procedure for Consumer disputes that meets the requirements of the Consumer protection act and is executed by an alternative Consumer dispute resolution body.

PROVIDED SERVICES

Art. 1. On the Site the Consumers have the option to conclude contracts of sale and delivery of the suggested from “illusionshop.bg” goods.




ORDER

Art. 2. (1) The Consumers use the interface of the “illusionshop.bg”’s website to conclude sales contracts concerning the goods offered by “illusionshop.bg”.

(2)In case that certain goods are out of stock, "illusionshop.bg" reserves the right to refuse the order.

(3)After selecting one or more goods offered on the "illusionshop.bg"’s website, the Consumer must add the goods to his/ her list of goods for purchase.

(4)It is necessary for the Consumer to provide delivery information and to choose a method and time of payment of the price and then to confirm the order through the site’s interface.

(5)When making an order, the Consumer receives a confirmation by e-mail, that his order has been accepted.


Art. 3 (1) “illusionshop.bg” can refuse conclusion of contract with an abusive Consumer

(2)“illusionshop.bg” can treat a Consumer as abusive in case:

  1. there is a non-compliance with the Terms of service;

  2. there was established an abusive, arrogant or rude attitude towards the representatives of the “illusionshop.bg”;

  3. there were established systematic Consumer abuses towards “illusionshop.bg”


PRICES

Art. 4. (1) The prices of the suggested goods are these, listed on the website of “illusionshop.bg” at the moment of placement of an order, except from the cases of an obvious mistake.

(2)The prices include VAT in cases the charging is applicable.


Art. 5 “illusionshop.bg” has the right to alter at any moment and without notice the prices of the offered goods on the site, taking into account that such changes will not affect already placed orders.


Art. 6 (1) “illusionshop.bg” can give discounts for the goods, provided by the site under the applicable  legislation and the rules defined by “illusionshop.bg”. The rules, applicable to such discounts, are available at the place, where the discount is showed. Discounts may be made in different variations (for example promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or a client research).

(2)Different types of discounts can’t be combined in case of ordering and buying the same service.



PAYMENT

Art. 7. When the Consumer returns goods with the right to get a refund for the sum paid for any reason, the price to be refunded shall be reduced by the amount of the discount received on the good and only the amount actually paid shall be refunded.


Art. 8. (1) The Consumer can pay the price of the ordered goods by choosing one of the listed methods on the website. On the site payment can be made by: in cash; cash on delivery; bank transfer; credit or debit card; PayPal transfer.

(2)If the Consumer chooses the option of courier and cash on delivery, he / she has to pay the price of the ordered items together with the courier's shipping price upon receiving of the goods.


Art. 9.  If the Consumer picks a method of payment, including a Third Party - provider of payment services, the Consumer may be obliged by the regulations and conditions and/or taxes of such a Third Party.


Art. 10. “illusionshop.bg” is not liable if a certain method of payment, including a Third Party - provider of payment services, is not available or in other aspect is not working due to reasons, for which “illusionshop.bg”can't be held accountable for .


WITHDRAW FROM THE CONTRACT AND REPLACEMENT

Art. 11. (1) The Consumer can withdraw from the contract without pointing out a reason, without being liable for any damages or penalty, in a 14-day period, as of the date of receipt of the goods by the Consumer or by a Third Party.


(2)In order to exercise his right under this clause, the Consumer must clearly notify "illusionshop.bg" of his decision to withdraw from the contract by identifying the goods he wishes to return, by providing all the details about  the order made and about the delivery, including but not limited to: content and value of the order, details of the person who made the order, details of the person who received the delivery and date of the delivery.


(3)"illusionshop.bg" publishes a form of exercising the right to withdraw from the contract on its site.


(4)To exercise the right of withdrawal "illusionshop.bg" provides the Consumer with the option to fill in and electronically send through the website the standard withdrawal form or other unambiguous application. In these cases, "illusionshop.bg" immediately sends the Consumer a confirmation of receipt of the withdraw on a durable medium.


(5)The Consumer is obliged to return the goods at his own expense, together with the receipt and the invoice, if any, by handing them over to the "illusionshop.bg” or to a person authorized by “illusionshop.bg”, within 14 days of the date of which the Consumer has exercised his right of withdrawal.


(6)On return, the goods must be in their original packaging, with no traces of use or disturbance of the commercial appearance.


(7)"illusionshop.bg" has the right to postpone the refund until the receipt of the goods or until proof is provided that the goods have been sent back, whichever is the earlier.


(8)In the event that the Consumer fails to fulfill his obligation under paragraph 5 without notifying "illusionshop.bg" of the delay and without providing a valid reason for doing so, he is deemed to have withdrawn his statement of withdrawal from the contract .

(9)Where, in connection with the performance of the contract, costs have been imposed on "illusionshop.bg”

and the Consumer withdraws from the contract, "illusionshop.bg" has the right to withhold the appropriate amount of the costs or to claim their payment.


Art. 12. (1) The Consumer does not have the right to withdraw from the contract in cases when a subject matter of the contract are:

  1. the provision of services, when they have been fully provided, if the performance has begun, with the Consumer's express agreement and confirmation on his side that he knows he will lose his right of withdraw, when the contract is fully operated by the Trader;

  2. for the supply of goods and the provision of services whereof the price is dependent on fluctuations in the financial markets which cannot be controlled by the supplier and which may happen during the period of exercising the right of withdraw;

  3. for the supply of goods made to the Consumer's specifications or clearly personalized;

  4. for the supply of goods which, by reason of their nature are liable to deteriorate or expire rapidly;

  5. for the supply of sealed goods that have been unpacked after delivery and can not be returned for reasons of hygiene or health protection;

  6. for the supply of goods which, after being supplied and by their nature, have been mixed with other goods from which they can not be separated;

  7. for the supply of alcoholic beverages the price of which has been agreed at the time of conclusion of the sale contract, where delivery can be effected within no more than 30 days from the conclusion of the contract and the actual value of which depends on fluctuations in the market, which can not be controlled by the Trader;

  8. where the Consumer has explicitly requested the Trader to visit him at his home for the purpose of carrying out urgent repairs or maintenance; where, in the course of such a visit, the Trader provides other services in addition to those requested by the Consumer or supplies goods other than spare parts necessary for the repair or maintenance, the renunciation shall apply to those additional services or goods;

  9. for the supply of sealed sound recordings or video recordings or sealed computer software that have been unpacked after delivery;

  10. for the supply of newspapers, periodicals or magazines, except from subscription contracts for the supply of such publications;

  11. concluded during a public auction;

  12. for the provision of accommodation services which do not have the purpose of living, transporting goods, renting out cars, catering or providing services related to recreational activities if the contract defies a specific date or period for implementation;

  13. to provide digital content that is not supplied on a  tangible medium. when performance has begun with the explicit consent of the Consumer who has confirmed that he knows he will lose his right of withdrawal in this way.



Art. 13. “illusionshop.bg” reimburses the sum paid to the Consumer.



COMPLAINTS

Art. 14. (1) The Consumer shall be entitled to complain in respect of any non-conformity of the goods with the negotiated/ordered.

(2)“illusionshop.bg”is not  responsible for any difference in color due to the natural differences in color reproduction from different monitor models.


Art. 15. Any lack of conformity of the Consumer’s goods with the sales contract, which occurs within 6 months after the delivery of the goods, is deemed to have existed at the time of delivery unless it is proven that the lack of

conformity is due to the nature of the goods or to the nature of the lack of conformity.



Art. 16. The Consumer may not contest the conformity of the Consumer goods with the contract of sale where:

  1. the Consumer was aware, or could not have been unaware, of the lack of conformity at the time the contract was concluded;

  2. the lack of conformity has its origin in materials supplied by the Consumer.



Art. 17. (1) The Consumer shall be entitled to address a complaint in respect of goods, regardless of whether the producer or Trader provided a commercial guarantee.

(2)When the complaint is satisfied by replacement of the goods with other goods conforming to what has been agreed, “illusionshop.bg” shall be obligated to honour the initial guarantee terms offered to the Consumer.



Art. 18. (1) Upon addressing a complaint in respect of goods, the Consumer may claim reimbursement of the sum paid,replacement of the goods by other goods conforming with what has been agreed or a reduction of the price.

(2)A complaint shall be addressed either by word of mouth on the phone pointed out by”illusionshop.bg”’ or in writing to the e-mail or to the entity’s address. “illusionshop.bg” gives access to a form of complaint on its site.

(3)When a claim is made, the Consumer indicates the subject matter of the claim, the preferred way of satisfying the claim, or the amount of the sum claimed, and the address, telephone and email for contact.

(4)Upon submission of a complaint, the Consumer shall mandatorily attach the documents supporting the complaint, namely:

1. a receipt or an invoice;

2. written statements, memoranda or other documents establishing the lack of conformity of the goods or services with what

has been agreed;

3. other documents establishing the grounds and amount of the claim.



Art. 19. (1) Complaints in respect of Consumer goods may be addressed within two years after the time of delivery of the goods but not later than two months after establishment of the lack of conformity with what has been agreed, or after the expiry date.

(2)The period shall be interrupted during the time needed to reach a settlement of the dispute between the seller and the Consumer.

(3)If "illusionshop.bg" has provided a commercial guarantee for the good and the term of the guarantee is longer than the time limits for submitting the claim under paragraph 1, the claim may be lodged until the expiry of the commercial guarantee.

(4)Addressing a complaint to the Trader shall not limit the bringing of an action.


Art. 19. (1) “illusionshop.bg” keeps a register of the complaints submitted. The document consisting the submission number of the complaint from the register and the type of service is sent to the email, provided by the Consumer.

(2)When “illusionshop.bg” satisfies the complaint, it issues a document in 2 copies and provides one of them to the Consumer.


Art. 21. (1) "illusionshop.bg", when the complaint is satisfied, shall bring the goods into compliance to what has been agreed in the sales contract within one month of the Consumer's claim being made.

(2)If the goods have not been repaired after the expiration of the term under the preceding paragraph, the Consumer has the right to withdraw from the contract and to get a reimbursement of the sum paid or to demand reduction of the price of the Consumer goods according to Art. 114 of the CPA.

(3)Bringing Consumer goods in accordance with the sales contract is free of charge for the Consumer. He does not owe any costs for shipping of the Consumer goods or for materials and work, related to its reparation, and does not suffer any significant inconvenience.


Art.  22. (1) In the case of a lack of conformity of the Consumer goods with the sales contract and where the Consumer is not satisfied with the settlement of the complaint, the Consumer shall be entitled to choose between

one of the following options:

1. rescission of the contract and reimbursement of the sum paid thereby;

2. reduction of the price.

(2)The Consumer shall not be entitled to claim reimbursement of the sum paid or reduction of the price of the goods where the Trader agrees to a replacement of the Consumer goods with new ones or to repair the Consumer goods within one month after the complaint was addressed by the Consumer.

(3)The Trader is required to satisfy a claim for rescission of the contract and to reimburse the amount paid by the Consumer when, after having satisfied three complaints of the Consumer by repairing the same goods within the warranty period, there is a subsequent non-compliance of the goods with the sales contract.

(4)The Consumer shall not be entitled to claim to withdraw from the contract if the non-conformity of the Consumer goods with the contract is insignificant.


INTELLECTUAL PROPERTY

Art. 23. (1) The rights of intellectual property over materials and resources, placed on the website of “illusionshop.bg” (including the existing database), that are an object of protection under the Law on Copyright and Neighbouring Rights, are property of “illusionshop.bg” or the indicated person, who transferred the right of use to “illusionshop.bg” and can not be used in violation of the current legislation.

(2)When copying or reproducing information beyond the legal limits or by any other violation of intellectual property rights on the resources of "illusionshop.bg", “illusionshop.bg”   has the right to make claim for all damages including direct and indirect damages.

(3)Except as expressly agreed upon, the Consumer may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources posted on the “illusionshop.bg" website.


Art. 24. (1) “illusionshop.bg" is obliged to exercise due care to enable the Consumer to have normal access to the services provided.

(2)“illusionshop.bg" reserves the right to stop access to the services provided. “illusionshop.bg"  has the right, but not an obligation, at its discretion to delete information resources and materials posted on their site.



TERMINATION AND CANCELLATION OF THE CONTRACT

Art. 25. “illusionshop.bg" has the right at its sole discretion without giving notice to terminate the contract if it finds that the services provided are used in violation of the present Terms of service, the applicable legislation and the generally accepted moral norms.


Art. 26. Except as provided in these Terms of service, the agreement between the parties shall terminate upon termination of the activity of "“illusionshop.bg" or termination of maintenance of its website.


Art. 27. Except from the case outlined  above, either party may terminate this Agreement by giving one week's notice to the other party in the event of failure to perform the obligations under the contract.


Art. 28. The written form of the contract is considered fulfilled by sending an e-mail message, pressing an electronic button on a content page to be filled in or selected by the Consumer or check box on the website, etc., insofar as the statement is recorded technically in a way that enables it to be reproduced.


SEVERABILITY CLAUSE

Art. 29. The parties declare that if any of the provisions of these Terms of service prove to be invalid, this will not invalidate the entire contract or any of its parts. The invalid clause will be replaced by the mandatory rules of the law or established practice.


AMENDMENT TO THE Terms OF SERVICE

Art. 30. (1) “illusionshop.bg" is obliged to notify Consumers for any amendment to these Terms of service within 7 days of the occurrence of this circumstance at the email address specified by the Consumer.

(2)When the Consumer disagrees with the Terms of service, the Consumer has the right to withdraw from the contract without giving any reason and without being liable for damages or penalty. In order to exercise this right, the Consumer must notify“illusionshop.bg"  within one month of receiving the notice under the preceding paragraph.

(3)In case the Consumer does not exercise his right to withdraw from the contract in accordance with these Terms Terms of service, the Consumer shall be considered to have accepted the Amendment without objection.


APPLICABLE LAW

Art. 31. The provisions of the law of Republic of Bulgaria  shall apply to any cases unregulated under these Terms of service.

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