Terms of shipping

The delivery of the ordered goods shall be done by courier to a designated by the Consumer office or a delivery address on the territory of Republic of Bulgaria. The delivery is at the expense of the Consumer, unless the contrary is expressly indicated on the Site.

If the order is exceeding 100 BGN and the delivery address is within Republic of Bulgaria, the delivery is at the expense of "illusionshop.bg" only to one of the "Speedy" courier office.

Before sending the ordered goods, "illusionshop.bg" has the right to contact the Consumer on the phone for the purpose of specifying the details of the order and / or delivery.

“illusionshop.bg” shall not be liable for non-performance of the order in cases where the Consumer has indicated incorrect, incomplete and / or inaccurate personal data, including when indicating an incomplete, incorrect or fictious address or telephone.

The delivery is made within the deadlines described under each delivery option in the order interface. In exceptional circumstances, "illusionshop.bg" reserves the right to extend the delivery period by promptly informing the Consumer thereof.

Delivery is usually done within 1-2 work day.

Ordered goods are delivered against signature, with larger shipments (at courier's discretion) delivered to the entrance of the building.

The Consumer is obliged to review the goods at the moment of delivery and to notify immediately if there are any non-conformities, shortcomings and damages. If the Consumer does not do so, it is assumed that the delivery was accepted without any objection.

In case of international deliveries, the rules for delivery and receipt of consignments to the relevant national postal service as well as the relevant national legislation of the country of destination of the goods are applicable.

All import taxes for importation of goods are at the expense of the Consumer. The Consumer can not claim a refund if he refuses to pay the import charges or to receive the shipment.

“illusionshop.bg” reserves the right to change the available delivery and payment methods and / or the terms and conditions at any time by publishing the available methods of delivery and payment on the website without any other notice.