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Governing bodies

The bodies governing the activity of “" are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP) with the following coordinates:

For CPC:

  • Website: 

  • phone number: 0700 111 22

  • email:

  • address: Sofia, Slaveykov sq., №4А, fl.3,4,6


  • Website: 

  • phone number: 02/91-53-518

  • email:

  • address: Sofia 1592, Tzvetan Lazarov blvd. № 2


Consumers can use the European Dispute Resolution Online Platform (ODR) available at / - a unified  access portal allowing EU Consumers and Traders to settle disputes between themselves .

Alternative dispute resolution (ADR) between Consumers and Traders is an out-of-court conciliation procedure on a voluntary basis.

The general conciliation commissions help to reach agreement between Consumers and Traders in disputes over service contracts.

The General Conciliation Commissions are defined on a regional basis and competent to resolve disputes between “" and Consumer is:

General Conciliation Committee of the Commission for Consumer Protection

General Conciliation Commission of the Commission for Consumer Protection, with headquarters in Sofia and the territory of Sofia, Sofia, Kyustendil and Pernik District;

The Consolidated List of Recognized ADR Authorities of the Member States of the European Union can be found at